Everything You Need Before You Book

To rent a car, you need a valid driver’s license from any country and an ID. A valid credit card is preferred, but in certain circumstances, payment in cash may be allowed.

To secure a booking, a 50% down payment is required. For one-day bookings, full payment is required. Any outstanding balance is settled on handover. Payments can be made by Visa, Mastercard, bank transfer, cash, Bitcoin or Ethereum.

You can return the vehicle within 24 hours, although rentals and rates are still based on a 24-hour period.

For a cancellation at least two weeks before the rental date, the booking is refundable. For cancellations less than two weeks before the rental date, the 50% booking fee is forfeited.

Extra drivers are free of charge if a valid license is provided before the rental. Cars may not be rented by one person and entrusted to a third party without prior knowledge and consent.

Card details are stored securely in reservation software with a PCI compliance certificate.

Yes. Quoted daily rates include VAT and comprehensive insurance, but excesses do apply.

The excess is your maximum liability. Any damages up to the excess amount are the renter’s responsibility. The excess amount varies according to the vehicle model. Beyond this amount, insurance covers the rest.

No. A zero excess option is not offered. It is recommended that renters check whether their travel insurance or credit card covers car rental excess.

The renter is liable for any damage during the rental period, including accidental tyre and windscreen damage.

VAT and comprehensive insurance are included in the quoted price. Additional charges may apply for extra kilometres or damages. A discretionary valet fee may also be charged if the vehicle is returned excessively dirty or if there is evidence of smoking.

Anyone with a valid license can rent. For renters under 25 years old, the insurance excess amount doubles. Missing Link Car Hire reserves the right to rent to any individual at its own discretion.

Yes. Deliveries and collections are available within the Cape Town region for an additional fee of R350 each way. A handover can be arranged at an establishment, hotel or Cape Town International Airport.

Yes, but because Missing Link is based in Cape Town, a one-way fee applies. Typical fees are George at R3500, Port Elizabeth at R5000 and Durban at R7000.

A Missing Link Car Hire team member meets you at arrivals with a nameboard. Handover is completed by digital sign-off, so there is no queuing and minimal admin. For drop-off, the team can meet you at the airport Drop and Go Zone / Parkade 2 Public Pick-Up Area, or ask you to leave the car with their valet parking partners in Parkade 1.

Missing Link works with Katanga Executive Parking, identified by yellow and black branding and signboards. They are located at Cape Town International Airport, Level 1, Parkade 1, Central Boulevard, Matroosfontein, Cape Town, 7490. Their contact number is 021 936 3600.

Yes. Chauffeur drives are available. Generally, an additional R1000 is charged, but final rates depend on the itinerary and duration.

Contact Missing Link immediately. If another driver or witnesses are involved, collect their contact details and addresses. Take photos of the damages on both vehicles. If an insurance claim is required, a police report will be needed, and Missing Link will assist with this.

Yes, depending on availability. Missing Link is flexible and is happy for customers to experience different models from the fleet where possible.

No. Pets are not allowed in the vehicles. You may be liable for damages and a valet fee if there is evidence that an animal was in the vehicle.

Yes. All vehicles are tracked for safety. Tracking alerts linked to irresponsible driving may result in cancellation of the contract.

Cape Town and the Western Cape are generally very safe by world standards. Use common sense and avoid leaving valuables visible in any car.